30-Day Returns
If something you bought from MVP Home Flow isn't right, you can return it within 30 days of delivery.
To qualify
- The item must be unused and in its original packaging.
- Include your order number or proof of purchase.
How to start a return
Email mvpbuffalony@gmail.com or call or text 716-329-2701 with your order number and the reason for the return. We'll send you return instructions. Please don't mail items back before contacting us.
Damaged, defective or wrong item
Contact us as soon as possible, ideally within 7 days of delivery, with a photo of the problem and we'll make it right.
Refunds
Once your return is received and inspected, we'll let you know whether it's approved. Approved refunds go back to your original payment method. Your bank or card company may take a few extra business days to post it.
Supplier-shipped items
Some items ship directly from our suppliers, so the return address may differ from ours. We'll give you the right address when you contact us.